# WorkOS: Major incident: Dashboard sign-in errors

**Summary:** WorkOS reported a major Dashboard sign-in outage that could prevent users from authenticating, starting 2026-08-25 17:35 UTC and resolved at 2026-08-25 18:41 UTC, with a computed duration of 1 h 5 min. A fix was applied at 17:41 UTC and confirmed to have resolved elevated sign-in errors at 17:54 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-25 17:35 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/k7xvj8qvjbqf](https://stspg.io/k7xvj8qvjbqf)
- [Company: WorkOS](https://rewindex.com/company/workos.md)
- Versions: before (none: first archived) → after incident\_version:324/kz9df1mjdlkg@077d1f5378be
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Dashboard sign-in errors
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-25 17:35 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-25 18:41 UTC
```

**6. Added: Affected components**

```diff
+ Dashboard, Supporting Services - Dashboard
```

**7. Added: Update** (investigating) · 2026-08-25 17:35 UTC

```diff
+ We are investigating errors affecting sign-in to the WorkOS Dashboard. Users may be unable to authenticate while attempting to access the Dashboard. We will share an update as soon as possible
```

**8. Added: Update** (identified) · 2026-08-25 17:41 UTC

```diff
+ We have applied a fix and are monitoring the system to verify that Dashboard sign-in is recovering.
```

**9. Added: Update** (monitoring) · 2026-08-25 17:54 UTC

```diff
+ We have confirmed our fix resolved the elevated errors affecting sign-in to the WorkOS Dashboard and are continuing to monitor.
```

**10. Added: Update** (resolved) · 2026-08-25 18:41 UTC

```diff
+ This incident is resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-25 17:35 UTC | Major incident: Dashboard sign-in errors (this change) | outage |

All WorkOS changes: [timeline](https://rewindex.com/company/workos/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i43209a7bb626bf · Markdown: https://rewindex.com/change/i43209a7bb626bf.md · JSON: https://rewindex.com/api/v1/changes/i43209a7bb626bf · Generated 2026-10-18T02:28:25.882Z