# Pinecone: Major incident: 5xx errors on some control plane operations

**Summary:** Pinecone reported a major incident causing 5xx errors on some control plane operations, affecting Console, Index management, Assistant management, and APIs at api.pinecone.io. It started at 2026-09-01 15:04 UTC and was resolved at 2026-09-01 19:40 UTC, lasting 4 h 36 min. Pinecone said it was likely related to ongoing GCP issues. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-01 15:04 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/lhxtyzp0mn82](https://stspg.io/lhxtyzp0mn82)
- [Company: Pinecone](https://rewindex.com/company/pinecone.md)
- Versions: before (none: first archived) → after incident\_version:35/d9g7hp1ksrwh@44c4779815ac
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ 5xx errors on some control plane operations
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-01 15:04 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-01 19:40 UTC
```

**6. Added: Affected components**

```diff
+ Assistant, Console, Index Management
```

**7. Added: Update** (investigating) · 2026-09-01 15:04 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (investigating) · 2026-09-01 15:39 UTC

```diff
+ This is likely related to ongoing issues in GCP. Affected services include Console, Index management, Assistant management, and APIs served at api.pinecone.io
```

**9. Added: Update** (monitoring) · 2026-09-01 17:00 UTC

```diff
+ Error rates have subsided, we are monitoring the results.
```

**10. Added: Update** (resolved) · 2026-09-01 19:40 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-01 15:04 UTC | Major incident: 5xx errors on some control plane operations (this change) | outage |

All Pinecone changes: [timeline](https://rewindex.com/company/pinecone/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i4289b501829384 · Markdown: https://rewindex.com/change/i4289b501829384.md · JSON: https://rewindex.com/api/v1/changes/i4289b501829384 · Generated 2026-10-18T03:33:55.111Z