# Travis CI: Major incident: Builds are not triggering for travis-ci.com

**Summary:** Travis CI reported a major incident preventing some users from triggering travis-ci.com builds on GitHub commits. It started at 2021-07-13 16:41 UTC and was resolved at 2021-07-13 19:45 UTC, lasting 3 h 4 min; the infrastructure team reported implementing a fix at 07-13 17:01 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2021-07-13 16:41 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/76wgrrstkrr5](https://stspg.io/76wgrrstkrr5)
- [Company: Travis CI](https://rewindex.com/company/travis-ci.md)
- Versions: before (none: first archived) → after incident\_version:213/7vps5pr63646@3069abf0c00e
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Builds are not triggering for travis-ci.com
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2021-07-13 16:41 UTC
```

**5. Added: Resolved time**

```diff
+ 2021-07-13 19:45 UTC
```

**6. Added: Affected components**

```diff
+ Builds Processing - Linux and Windows Builds, Builds Processing - Mac Builds, GitHub API Requests, GitHub Issues, PRs, Dashboard, Projects, Linux and Windows Builds
```

**7. Added: Update** (identified) · 2021-07-13 16:41 UTC

```diff
+ Sorry, some users are unable to trigger builds on GitHub commits. We are working on it and hope to restore the functionality shortly. Sorry for the inconvenience!
```

**8. Added: Update** (monitoring) · 2021-07-13 17:01 UTC

```diff
+ Our Infra team has implemented a fix that should resolve this issue. Thank you for your patience and cooperation!
```

**9. Added: Update** (resolved) · 2021-07-13 19:45 UTC

```diff
+ This incident has been resolved. If you face any issues with builds on Travis Platform, you can reach our support staff at support@travis-ci.com
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2021-07-13 16:41 UTC | Major incident: Builds are not triggering for travis-ci.com (this change) | outage |

All Travis CI changes: [timeline](https://rewindex.com/company/travis-ci/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i426cdc5fdd22e6 · Markdown: https://rewindex.com/change/i426cdc5fdd22e6.md · JSON: https://rewindex.com/api/v1/changes/i426cdc5fdd22e6 · Generated 2026-10-18T02:28:33.142Z