# Plaid: Major incident: Service Disruption Impacting Chase connections

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-21 03:18 UTC · Detected: 2026-10-21 03:23 UTC
- [Source: https://status.plaid.com/incidents/01M5E7EYZMM1EW3MR58FMYMEMJ](https://status.plaid.com/incidents/01M5E7EYZMM1EW3MR58FMYMEMJ)
- [Company: Plaid](https://rewindex.com/company/plaid.md)
- Versions: before (none: first archived) → after incident\_version:298/01M5E7EYZMM1EW3MR58FMYMEMJ@5a1be5aeee44
- Change 1 of 2 for this incident

Incident page (full timeline): [Service Disruption Impacting Chase connections](https://rewindex.com/company/plaid/incidents/01M5E7EYZMM1EW3MR58FMYMEMJ.md)
## What changed

**1. Added: Title**

```diff
+ Service Disruption Impacting Chase connections
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-10-21 03:18 UTC
```

**5. Added: Update** (investigating) · 2026-10-21 03:18 UTC

```diff
+ Chase is currently experiencing downtime impacting all channels and data recipients. Item adds and API calls through Plaid are impacted. We will provide an update when Chase has resolved the issue.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-21 03:18 UTC | Major incident: Service Disruption Impacting Chase connections (this change) | outage |
| 2026-10-21 04:43 UTC | [Incident updated: Service Disruption Impacting Chase connections](https://rewindex.com/change/ra4e56301b6d04e.md) | Normal progress |

Next: [change](https://rewindex.com/change/ra4e56301b6d04e.md) · All Plaid changes: [timeline](https://rewindex.com/company/plaid/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i4182fcd813a3fe · Markdown: https://rewindex.com/change/i4182fcd813a3fe.md · JSON: https://rewindex.com/api/v1/changes/i4182fcd813a3fe · Generated 2026-10-22T01:28:58.774Z