# Salesforce: Major incident: Tableau Service Disruption: Analytics Cloud

**Summary:** _summary pending_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-03-18 13:55 UTC · Detected: 2026-10-18 05:12 UTC
- [Source: https://status.salesforce.com/incidents/20003835](https://status.salesforce.com/incidents/20003835)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20003835@33f4c24710e7
- Change 1 of 1 for this incident

Incident page (full timeline): [Tableau Service Disruption: Analytics Cloud](https://rewindex.com/company/salesforce/incidents/20003835.md)
## What changed

**1. Added: Title**

```diff
+ Tableau Service Disruption: Analytics Cloud
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-18 13:55 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-18 14:30 UTC
```

**6. Added: Affected components**

```diff
+ 1 instance, Analytics Cloud
```

**7. Added: Update** (update) · 2026-03-18 14:34 UTC

```diff
+ Customers may be seeing intermittent signs of improvement as we continue to investigate the issue. We’ve also determined that the start time of the impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We’ll provide an update in 30 minutes or sooner if additional information becomes available. 
```

**8. Added: Update** (update) · 2026-03-18 15:30 UTC

```diff
+ Customers are continuing to see performance improvements. We are actively monitoring metrics to ensure service levels remain within acceptable thresholds, as we continue to investigate the trigger for this issue.  We’ll provide an update in 60 minutes or sooner if additional information becomes available.
```

**9. Added: Update** (update) · 2026-03-18 16:14 UTC

```diff
+ The issue was self-resolved without any additional action needed. We've confirmed that the recovery of the service occurred at 14:30 UTC. We will continue to investigate the nature of the incident to establish a trigger and identify any required actions to prevent future occurrences.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-18 13:55 UTC | Major incident: Tableau Service Disruption: Analytics Cloud (this change) | degradation |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i4167de33e8700c · Markdown: https://rewindex.com/change/i4167de33e8700c.md · JSON: https://rewindex.com/api/v1/changes/i4167de33e8700c · Generated 2026-10-18T11:25:20.621Z