# Neon: Major incident: Intermittent connectivity issues with us-east-1 region

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-10-20 16:57 UTC · Detected: 2026-10-18 05:08 UTC
- [Source: https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c79945e7e058700701c](https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c79945e7e058700701c)
- [Company: Neon](https://rewindex.com/company/neon.md)
- Versions: before (none: first archived) → after incident\_version:155/690d3c79945e7e058700701c@2f6d68081dae
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Intermittent connectivity issues with us-east-1 region
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-20 16:57 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-20 20:58 UTC
```

**6. Added: Affected components**

```diff
+ Database Connectivity
```

**7. Added: Update** (investigating) · 2025-10-20 16:57 UTC

```diff
+ Investigating: (16:57) We are aware of the issue and are investigating the scope, root cause, and potential mitigations.
```

**8. Added: Update** (resolved) · 2025-10-20 20:58 UTC

```diff
+ Our network monitoring no longer shows connectivity issues within us-east-1, but we continue to monitor updates from AWS on the region's status.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-20 16:57 UTC | Major incident: Intermittent connectivity issues with us-east-1 region (this change) | major |

All Neon changes: [timeline](https://rewindex.com/company/neon/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i4161836d3500bb · Markdown: https://rewindex.com/change/i4161836d3500bb.md · JSON: https://rewindex.com/api/v1/changes/i4161836d3500bb · Generated 2026-10-18T06:41:41.131Z