# Canva: Major incident: Some users may experience errors exporting video

**Summary:** Some Canva users experienced errors exporting video in a major-impact incident starting 2026-06-15 11:01 UTC. Engineers identified the issue, and the incident was resolved at 2026-06-15 11:22 UTC after 21 min; no cause or specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-06-15 11:01 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/tyk5w2d1flz2](https://stspg.io/tyk5w2d1flz2)
- [Company: Canva](https://rewindex.com/company/canva.md)
- Versions: before (none: first archived) → after incident\_version:95/ftx9pznngnv2@2bb25b0f5ba0
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some users may experience errors exporting video
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-15 11:01 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-15 11:22 UTC
```

**6. Added: Update** (identified) · 2026-06-15 11:01 UTC

```diff
+ Users may experience errors exporting video. Our engineers have identified the issue and are working on a fix.
```

**7. Added: Update** (resolved) · 2026-06-15 11:22 UTC

```diff
+ This incident is now resolved. Thank you for your patience and understanding.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-15 11:01 UTC | Major incident: Some users may experience errors exporting video (this change) | outage |

All Canva changes: [timeline](https://rewindex.com/company/canva/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i413b6b7e34a7b3 · Markdown: https://rewindex.com/change/i413b6b7e34a7b3.md · JSON: https://rewindex.com/api/v1/changes/i413b6b7e34a7b3 · Generated 2026-10-18T02:55:04.036Z