# Runway: Critical incident: Tasks cannot be created

**Summary:** Runway reported a critical outage preventing task creation across App, Backend and Public API, starting 2026-02-16 16:29 UTC and resolved at 2026-02-16 17:11 UTC (42 min). A fix restored functionality; delayed requests were expected to resume processing, and previously failed submissions could be retried. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-02-16 16:29 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/dr99hlwttj30](https://stspg.io/dr99hlwttj30)
- [Company: Runway](https://rewindex.com/company/runway.md)
- Versions: before (none: first archived) → after incident\_version:40/xlk3m6clbz14@721f99f9fef7
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Tasks cannot be created
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-16 16:29 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-02-16 17:11 UTC
```

**6. Added: Affected components**

```diff
+ App, Backend, Public API
```

**7. Added: Update** (investigating) · 2026-02-16 16:24 UTC

```diff
+ We have identified the root cause of the problem and are working towards a solution to restore the service for all users.
```

**8. Added: Update** (investigating) · 2026-02-16 16:28 UTC

```diff
+ We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
```

**9. Added: Update** (investigating) · 2026-02-16 16:29 UTC

```diff
+ We are testing a potential fix to the issue.
```

**10. Added: Update** (monitoring) · 2026-02-16 16:53 UTC

```diff
+ We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.
```

**11. Added: Update** (monitoring) · 2026-02-16 16:53 UTC

```diff
+ We see signals that the fix succeeded and has restored functionality to all services.
```

**12. Added: Update** (monitoring) · 2026-02-16 16:59 UTC

```diff
+ All systems are fully operational.
```

**13. Added: Update** (resolved) · 2026-02-16 17:11 UTC

```diff
+ This incident has now been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-16 16:29 UTC | Critical incident: Tasks cannot be created (this change) | outage |

All Runway changes: [timeline](https://rewindex.com/company/runway/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i40ff70c14d8b7e · Markdown: https://rewindex.com/change/i40ff70c14d8b7e.md · JSON: https://rewindex.com/api/v1/changes/i40ff70c14d8b7e · Generated 2026-10-18T01:53:57.266Z