# Elastic Cloud: Major incident: Elevated Error Rates and Latency — EU West Region

**Summary:** Elastic Cloud reported a major connectivity degradation affecting some customers’ APM, Elasticsearch and Kibana in AWS Paris (eu-west-3), causing latency and request failures. The incident started at 2026-04-27 11:49 UTC and was resolved at 2026-04-27 12:40 UTC (51 min). Elastic attributed recovery to remediation of an underlying cloud infrastructure provider issue; other regions were unaffected. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-04-27 11:49 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/bgpm0g1wmw1z](https://stspg.io/bgpm0g1wmw1z)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)
- Versions: before (none: first archived) → after incident\_version:276/89bbb67c1mk9@b9a251746aa3
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Elevated Error Rates and Latency — EU West Region
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-27 11:49 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-27 12:40 UTC
```

**6. Added: Affected components**

```diff
+ AWS Paris (eu-west-3) - APM connectivity: AWS eu-west-3, AWS Paris (eu-west-3) - Elasticsearch connectivity: AWS eu-west-3, AWS Paris (eu-west-3) - Kibana connectivity: AWS eu-west-3
```

**7. Added: Update** (identified) · 2026-04-27 11:49 UTC

```diff
+ We are currently investigating connectivity issues affecting a subset of customers in our AWS EU West 3 (Paris) region. Some requests may be experiencing elevated latency or failures. Our team is actively investigating, and we are working with our cloud infrastructure provider on the underlying issue. Other regions are not affected at this time. We will provide updates as the situation develops.
```

**8. Added: Update** (identified) · 2026-04-27 11:57 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**9. Added: Update** (monitoring) · 2026-04-27 12:08 UTC

```diff
+ Our monitoring system reports that AWS EU West 3 (Paris) region ingress layer traffic has recovered to normal levels as of 11:36 UTC and our SLO alerts have resolved. We are continuing to monitor and will update once we are confident the issue is fully resolved.
```

**10. Added: Update** (resolved) · 2026-04-27 12:40 UTC

```diff
+ The connectivity issues affecting a subset of customers in our AWS EU West (Paris) region have been resolved. Failed probes recovered at 11:36 UTC following remediation of an issue with our underlying cloud infrastructure provider. We are no longer observing any elevated error rates or latency in the region. We apologise for any inconvenience caused and will conduct a post-incident review.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-27 11:49 UTC | Major incident: Elevated Error Rates and Latency — EU West Region (this change) | degradation |

All Elastic Cloud changes: [timeline](https://rewindex.com/company/elastic-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i40ed48ef10d21c · Markdown: https://rewindex.com/change/i40ed48ef10d21c.md · JSON: https://rewindex.com/api/v1/changes/i40ed48ef10d21c · Generated 2026-10-18T03:55:47.277Z