# Synthesia: Major incident: Video Generation and Editor Issues

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2024-12-26 17:36 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/s4ksktdn8vhh](https://stspg.io/s4ksktdn8vhh)
- [Company: Synthesia](https://rewindex.com/company/synthesia.md)
- Versions: before (none: first archived) → after incident\_version:723/gqjg3pjw0410@affcd1747aae
- Change 1 of 1 for this incident

Incident page (full timeline): [Video Generation and Editor Issues](https://rewindex.com/company/synthesia/incidents/gqjg3pjw0410.md)
## What changed

**1. Added: Title**

```diff
+ Video Generation and Editor Issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-12-26 17:36 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-12-26 18:59 UTC
```

**6. Added: Affected components**

```diff
+ Editor, Video generation
```

**7. Added: Update** (investigating) · 2024-12-26 17:36 UTC

```diff
+ We're currently experiencing issues impacting both video generation and opening videos in the editor. Our engineering teams are aware of this issue and investigating. Our sincere apologies for the inconvenience, and will continue to provide updates as soon as we have further information.
```

**8. Added: Update** (monitoring) · 2024-12-26 18:24 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2024-12-26 18:59 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-12-26 17:36 UTC | Major incident: Video Generation and Editor Issues (this change) | major |

All Synthesia changes: [timeline](https://rewindex.com/company/synthesia/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i409cde705e3d55 · Markdown: https://rewindex.com/change/i409cde705e3d55.md · JSON: https://rewindex.com/api/v1/changes/i409cde705e3d55 · Generated 2026-10-19T21:57:27.859Z