# Ashby: Major incident: Availability slow or failing to load for candidate booking

**Summary:** Ashby reported a major incident affecting Recruiting: availability was slow or failed to load through candidate availability links, disrupting candidate booking. It started at 2026-10-06 18:47 UTC and lasted 45 min, resolving at 2026-10-06 19:33 UTC; Ashby applied a fix and confirmed candidate booking was operating normally. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-10-06 18:47 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/wwfbv5wq501r](https://stspg.io/wwfbv5wq501r)
- [Company: Ashby](https://rewindex.com/company/ashby.md)
- Versions: before (none: first archived) → after incident\_version:224/s6rp28q99t9k@17bc9c1dda58
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Availability slow or failing to load for candidate booking
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-06 18:47 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-06 19:33 UTC
```

**6. Added: Affected components**

```diff
+ Ashby Products - Recruiting, Recruiting
```

**7. Added: Update** (investigating) · 2026-10-06 18:47 UTC

```diff
+ We're investigating an issue with availability being slow or failing to load when using candidate availability links.
```

**8. Added: Update** (monitoring) · 2026-10-06 19:17 UTC

```diff
+ We have applied a fix, and we're starting to see full recovery
```

**9. Added: Update** (resolved) · 2026-10-06 19:33 UTC

```diff
+ Candidate booking is operating normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-06 18:47 UTC | Major incident: Availability slow or failing to load for candidate booking (this change) | degradation |

All Ashby changes: [timeline](https://rewindex.com/company/ashby/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i3fb7674324f308 · Markdown: https://rewindex.com/change/i3fb7674324f308.md · JSON: https://rewindex.com/api/v1/changes/i3fb7674324f308 · Generated 2026-10-18T01:30:24.526Z