# Neon: Major incident: ES-1872733

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-04-22 17:59 UTC · Detected: 2026-10-18 05:08 UTC
- [Source: https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/69e90c86615e1605ed22f1d4](https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/69e90c86615e1605ed22f1d4)
- [Company: Neon](https://rewindex.com/company/neon.md)
- Versions: before (none: first archived) → after incident\_version:155/69e90c86615e1605ed22f1d4@95cc9c41fe98
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ ES-1872733
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-22 17:59 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-22 19:07 UTC
```

**6. Added: Affected components**

```diff
+ Database Connectivity
```

**7. Added: Update** (identified) · 2026-04-22 17:59 UTC

```diff
+ Some endpoints in Azure germanywestcentral are temporarily unavailable due to failure to start new instances after scaling to zero. The Engineering team has identified a likely cause and is applying remediation.
```

**8. Added: Update** (monitoring) · 2026-04-22 18:03 UTC

```diff
+ Between 17:39 UTC and 18:01 UTC April 22 2026, some endpoints in Azure germanywestcentral were temporarily unavailable due to failure to start new instances after scaling to zero. This issue is now Mitigated. We will monitor the platform for an additional hour to confirm full recovery.
```

**9. Added: Update** (resolved) · 2026-04-22 19:07 UTC

```diff
+ Between 17:39 UTC and 18:01 UTC April 22 2026, some endpoints in Azure germanywestcentral were temporarily unavailable due to failure to start new instances after scaling to zero. This issue is now resolved. No further updates are planned.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-22 17:59 UTC | Major incident: ES-1872733 (this change) | major |

All Neon changes: [timeline](https://rewindex.com/company/neon/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i3f9e176835dbca · Markdown: https://rewindex.com/change/i3f9e176835dbca.md · JSON: https://rewindex.com/api/v1/changes/i3f9e176835dbca · Generated 2026-10-18T06:41:40.228Z