# Chargebee: Major incident: API Service Degradation - EU Region

> Major incident: API Service Degradation - EU Region. Detected 2026-10-28 by Rewindex: what changed on Chargebee’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i3f35d32978d6fd
Last updated: 2026-10-28T08:24:18Z

**Summary:** _summary pending_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-10-28 08:22 UTC · Detected: 2026-10-28 08:24 UTC
- [Source: https://status.chargebee.com/incidents/nw2gp4g3pdnw](https://status.chargebee.com/incidents/nw2gp4g3pdnw)
- [Company: Chargebee](https://rewindex.com/company/chargebee.md)
- Versions: before (none: first archived) → after incident\_version:294/nw2gp4g3pdnw@e50735edc9a4
- Change 1 of 3 for this incident

Incident page (full timeline): [API Service Degradation - EU Region](https://rewindex.com/company/chargebee/incidents/nw2gp4g3pdnw.md)
## What changed

**1. Added: Title**

```diff
+ API Service Degradation - EU Region
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-10-28 08:22 UTC
```

**5. Added: Affected components**

```diff
+ API - EU
```

**6. Added: Update** (investigating) · 2026-10-28 08:15 UTC

```diff
+ We are investigating a service interruption affecting our API. We will provide updates as we progress.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-28 08:22 UTC | Major incident: API Service Degradation - EU Region (this change) | degradation |
| 2026-10-28 08:54 UTC | [Incident updated: API Service Degradation - EU Region](https://rewindex.com/change/rab6390f43dba78.md) | Normal progress |
| 2026-10-28 09:04 UTC | [Incident updated: API Service Degradation - EU Region](https://rewindex.com/change/r21bae9bf860c3f.md) | Normal progress |

Next: [change](https://rewindex.com/change/rab6390f43dba78.md) · All Chargebee changes: [timeline](https://rewindex.com/company/chargebee/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i3f35d32978d6fd · Markdown: https://rewindex.com/change/i3f35d32978d6fd.md · JSON: https://rewindex.com/api/v1/changes/i3f35d32978d6fd · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-28T10:36:47.816Z