# Gusto: Major incident: Some International Contractors are experiencing onboarding and bank update errors.

**Summary:** Some Gusto International Contractors experienced onboarding and bank update errors in a major-impact incident affecting Payroll, Benefits, HR. It started at 2023-06-14 22:14 UTC and was resolved at 2023-06-15 01:06 UTC, lasting 2 h 51 min; no cause or specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-06-14 22:14 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/mb5c7zjv6plw](https://stspg.io/mb5c7zjv6plw)
- [Company: Gusto](https://rewindex.com/company/gusto.md)
- Versions: before (none: first archived) → after incident\_version:228/tlx47jh5pnc4@2aeb637fd0f5
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some International Contractors are experiencing onboarding and bank update errors.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-06-14 22:14 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-06-15 01:06 UTC
```

**6. Added: Affected components**

```diff
+ Payroll, Benefits, HR
```

**7. Added: Update** (investigating) · 2023-06-14 22:14 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (resolved) · 2023-06-15 01:06 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-06-14 22:14 UTC | Major incident: Some International Contractors are experiencing onboarding and bank update errors. (this change) | outage |

All Gusto changes: [timeline](https://rewindex.com/company/gusto/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i3edbd0260d2929 · Markdown: https://rewindex.com/change/i3edbd0260d2929.md · JSON: https://rewindex.com/api/v1/changes/i3edbd0260d2929 · Generated 2026-10-18T02:54:48.067Z