# Render: Major incident: Upstream provider outage causing delays provisioning custom domains

**Summary:** Render reported a major incident delaying Custom Domains provisioning from 2026-05-22 15:53 UTC to 2026-05-22 16:37 UTC, lasting 44 min. An upstream provider outage caused the delays; the provider deployed a fix, and Render confirmed provisioning had recovered. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-05-22 15:53 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/1fz94vg1d97d](https://stspg.io/1fz94vg1d97d)
- [Company: Render](https://rewindex.com/company/render.md)
- Versions: before (none: first archived) → after incident\_version:203/mxpnck43mnkx@9e70bbed2e62
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Upstream provider outage causing delays provisioning custom domains
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-22 15:53 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-22 16:37 UTC
```

**6. Added: Affected components**

```diff
+ Custom Domains
```

**7. Added: Update** (investigating) · 2026-05-22 15:53 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (monitoring) · 2026-05-22 16:25 UTC

```diff
+ Our upstream provider has deployed a fix and we're seeing gradual recovery.
```

**9. Added: Update** (resolved) · 2026-05-22 16:37 UTC

```diff
+ Our upstream provider has resolved the issue and custom domain provisioning has recovered.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-22 15:53 UTC | Major incident: Upstream provider outage causing delays provisioning custom domains (this change) | degradation |

All Render changes: [timeline](https://rewindex.com/company/render/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i3e3ba53f78c67a · Markdown: https://rewindex.com/change/i3e3ba53f78c67a.md · JSON: https://rewindex.com/api/v1/changes/i3e3ba53f78c67a · Generated 2026-10-18T02:29:46.157Z