# Gorgias: Major incident: CORS issues on signup

**Summary:** Gorgias reported a major incident involving CORS issues during signup, affecting some users. It started at 2026-08-11 11:36 UTC and was resolved at 2026-08-11 13:16 UTC, with a reported duration of 1 h 39 min; no cause or specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-11 11:36 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/ycbc3bthbc7q](https://stspg.io/ycbc3bthbc7q)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)
- Versions: before (none: first archived) → after incident\_version:329/fygg2w0dg9xp@b27037c6801b
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ CORS issues on signup
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-11 11:36 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-11 13:16 UTC
```

**6. Added: Update** (investigating) · 2026-08-11 11:36 UTC

```diff
+ We are currently investigating this issue. Some users may experience issues during signup
```

**7. Added: Update** (resolved) · 2026-08-11 13:16 UTC

```diff
+ The issue has been resolved
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-11 11:36 UTC | Major incident: CORS issues on signup (this change) | outage |

All Gorgias changes: [timeline](https://rewindex.com/company/gorgias/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i3dbb53f9d5bfa5 · Markdown: https://rewindex.com/change/i3dbb53f9d5bfa5.md · JSON: https://rewindex.com/api/v1/changes/i3dbb53f9d5bfa5 · Generated 2026-10-18T01:30:06.479Z