# RudderStack: Major incident: Ingestion failure for a subset of webhook source events

**Summary:** RudderStack reported a major ingestion failure affecting a subset of webhook source events in EU and US Data Ingestion. The incident started at 2024-09-05 15:00 UTC and was resolved at 2024-09-05 15:30 UTC, lasting 30 min; RudderStack identified the issue and reported implementing a fix, without specifying the cause. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-09-05 15:00 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/60nq5pnkcg52](https://stspg.io/60nq5pnkcg52)
- [Company: RudderStack](https://rewindex.com/company/rudderstack.md)
- Versions: before (none: first archived) → after incident\_version:161/nhjngs2df0mt@0a6729916b2f
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Ingestion failure for a subset of webhook source events
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-09-05 15:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-09-05 15:30 UTC
```

**6. Added: Affected components**

```diff
+ Data Ingestion - Data Ingestion (EU), Data Ingestion - Data Ingestion (US), Data Ingestion (EU), Data Ingestion (US)
```

**7. Added: Update** (investigating) · 2024-09-05 15:00 UTC

```diff
+ We are actively investigating this issue
```

**8. Added: Update** (identified) · 2024-09-05 15:10 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (resolved) · 2024-09-05 15:30 UTC

```diff
+ This incident has been resolved
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-09-05 15:00 UTC | Major incident: Ingestion failure for a subset of webhook source events (this change) | outage |

All RudderStack changes: [timeline](https://rewindex.com/company/rudderstack/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i3c2732c32789a3 · Markdown: https://rewindex.com/change/i3c2732c32789a3.md · JSON: https://rewindex.com/api/v1/changes/i3c2732c32789a3 · Generated 2026-10-18T02:55:17.827Z