# Gladia: Critical incident: [Europe] Pre-Recorded is in a degraded state

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2026-10-07 13:00 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://status.gladia.io/incidents/01M4B77E5CB05WV0VG6NPWJ43J](https://status.gladia.io/incidents/01M4B77E5CB05WV0VG6NPWJ43J)
- [Company: Gladia](https://rewindex.com/company/gladia.md)
- Versions: before (none: first archived) → after incident\_version:710/01M4B77E5CB05WV0VG6NPWJ43J@b600fda7a01f
- Change 1 of 1 for this incident

Incident page (full timeline): [\[Europe\] Pre-Recorded is in a degraded state](https://rewindex.com/company/gladia/incidents/01M4B77E5CB05WV0VG6NPWJ43J.md)
## What changed

**1. Added: Title**

```diff
+ [Europe] Pre-Recorded is in a degraded state
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-07 13:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-07 14:17 UTC
```

**6. Added: Update** (investigating) · 2026-10-07 13:00 UTC

```diff
+ Service is unhealthy
```

**7. Added: Update** (investigating) · 2026-10-07 13:16 UTC

```diff
+ https://public-cloud.status-ovhcloud.com/incidents/kdqq2smzfd4t
```

**8. Added: Update** (investigating) · 2026-10-07 13:25 UTC

```diff
+ Service is coming back online, expect some latency while we process accumulated requests
```

**9. Added: Update** (monitoring) · 2026-10-07 14:04 UTC

```diff
+ Most of the backlog is cleared. We’re temporarily raising the rate limit to drain the rest as fast as possible. Expect normal operation again in a few minutes.
```

**10. Added: Update** (resolved) · 2026-10-07 14:17 UTC

```diff
+ Fully recovered. Back to normal operation.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-07 13:00 UTC | Critical incident: \[Europe\] Pre-Recorded is in a degraded state (this change) | critical |

All Gladia changes: [timeline](https://rewindex.com/company/gladia/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i3be1a154314896 · Markdown: https://rewindex.com/change/i3be1a154314896.md · JSON: https://rewindex.com/api/v1/changes/i3be1a154314896 · Generated 2026-10-20T00:01:12.234Z