# JFrog: Major incident: JFrog Cloud Platform Service disruption affecting a subset of customers in Azure US East region

**Summary:** A major JFrog Cloud Platform outage affected a subset of customers in Azure US East (Virginia), disrupting Artifactory, Distribution, security services and Web UI. It started at 2025-10-10 17:26 UTC and was resolved at 2025-10-10 18:19 UTC, lasting 53 min. JFrog reported recovery by 17:50 UTC and engaged Azure engineering for deeper analysis. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-10 17:26 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/hn5z6wsldc62](https://stspg.io/hn5z6wsldc62)
- [Company: JFrog](https://rewindex.com/company/jfrog.md)
- Versions: before (none: first archived) → after incident\_version:194/3st2jv04cmrk@72ae30a19155
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ JFrog Cloud Platform Service disruption affecting a subset of customers in Azure US East region
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-10 17:26 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-10 18:19 UTC
```

**6. Added: Affected components**

```diff
+ Artifactory, Distribution, Security - Catalog, Security - Curation, Security - JAS, Security - Runtime, Security - Xray, US - East (Virginia) - Azure - Artifactory, US - East (Virginia) - Azure - Distribution, US - East (Virginia) - Azure - Security - Catalog, US - East (Virginia) - Azure - Security - Curation, US - East (Virginia) - Azure - Security - JAS, US - East (Virginia) - Azure - Security - Runtime, US - East (Virginia) - Azure - Security - Xray, US - East (Virginia) - Azure - Web UI, Web UI
```

**7. Added: Update** (investigating) · 2025-10-10 17:26 UTC

```diff
+ JFrog Engineers are actively investigating this event and will shortly update
```

**8. Added: Update** (monitoring) · 2025-10-10 17:50 UTC

```diff
+ JFrog engineers have identified the root cause to the recent brief Azure Cloud service unavailability. All customer services have since recovered and are stable. We have engaged Azure engineering to conduct a deeper analysis and will continue to monitor the stability of the services.
```

**9. Added: Update** (resolved) · 2025-10-10 18:19 UTC

```diff
+ All customer services are fully functional and have remained stable for a substantial period.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-10 17:26 UTC | Major incident: JFrog Cloud Platform Service disruption affecting a subset of customers in Azure US East region (this change) | outage |

All JFrog changes: [timeline](https://rewindex.com/company/jfrog/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i3b4f98ef4aeda8 · Markdown: https://rewindex.com/change/i3b4f98ef4aeda8.md · JSON: https://rewindex.com/api/v1/changes/i3b4f98ef4aeda8 · Generated 2026-10-18T02:54:55.965Z