# Unbounce: Major incident: Adding or Editing New Page Level Scripts and Style Sheets Not Working

**Summary:** Unbounce reported a major Web Application incident preventing customers from adding, editing or viewing page-level Scripts and Stylesheets. It started at 2025-04-17 19:03 UTC and was resolved at 2025-04-17 19:07 UTC, lasting 4 min; published pages functioned normally, and Script Manager scripts appeared unaffected. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-04-17 19:03 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/tzbxd4302566](https://stspg.io/tzbxd4302566)
- [Company: Unbounce](https://rewindex.com/company/unbounce.md)
- Versions: before (none: first archived) → after incident\_version:265/8y32fgxm121b@12079524b4ec
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Adding or Editing New Page Level Scripts and Style Sheets Not Working
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-04-17 19:03 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-04-17 19:07 UTC
```

**6. Added: Affected components**

```diff
+ Web Application (app.unbounce.com)
```

**7. Added: Update** (investigating) · 2025-04-17 19:03 UTC

```diff
+ We are currently investigating an issue where customers are unable to edit or view page level Scripts or Stylesheets. Scripts added via Script Manager appear unaffected at this time. Our Engineering Team is aware of the issue and investigating. Please watch this space for more updates. Published pages are functioning normally.
```

**8. Added: Update** (resolved) · 2025-04-17 19:07 UTC

```diff
+ The issue with page level Scripts and CSS has now been resolved. Apologies for any inconvenience. All functionality should be as per normal.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-04-17 19:03 UTC | Major incident: Adding or Editing New Page Level Scripts and Style Sheets Not Working (this change) | outage |

All Unbounce changes: [timeline](https://rewindex.com/company/unbounce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i3b4d3bdfd78007 · Markdown: https://rewindex.com/change/i3b4d3bdfd78007.md · JSON: https://rewindex.com/api/v1/changes/i3b4d3bdfd78007 · Generated 2026-10-18T02:54:37.246Z