# Hex: Critical incident: Platform availability issue

**Summary:** Hex reported a critical platform availability issue affecting the Main site from 2023-04-10 20:49 UTC to 2023-04-10 20:54 UTC, lasting 5 min. The incident was resolved; no cause or fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-04-10 20:49 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/dnc4lz2cly1m](https://stspg.io/dnc4lz2cly1m)
- [Company: Hex](https://rewindex.com/company/hex.md)
- Versions: before (none: first archived) → after incident\_version:67/3hxszg5y3bpg@569e90b2344e
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Platform availability issue
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-04-10 20:49 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-04-10 20:54 UTC
```

**6. Added: Affected components**

```diff
+ Main site
```

**7. Added: Update** (investigating) · 2023-04-10 20:49 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (resolved) · 2023-04-10 20:54 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-04-10 20:49 UTC | Critical incident: Platform availability issue (this change) | outage |

All Hex changes: [timeline](https://rewindex.com/company/hex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i3b3ff6cac8c9fb · Markdown: https://rewindex.com/change/i3b3ff6cac8c9fb.md · JSON: https://rewindex.com/api/v1/changes/i3b3ff6cac8c9fb · Generated 2026-10-18T02:55:13.960Z