# Omni Analytics: Major incident: Intermittent Errors in US Environment

**Summary:** Omni Analytics reported a major incident affecting EastUsa: intermittent US-region network errors caused error:500 "Something went wrong" messages; refreshing could help. It started at 2025-01-27 18:13 UTC and was resolved at 2025-01-28 01:11 UTC, lasting 6 h 57 min. The vendor identified the source but did not specify the cause or fix. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-01-27 18:13 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/xk2cbscctbkm](https://stspg.io/xk2cbscctbkm)
- [Company: Omni Analytics](https://rewindex.com/company/omni-analytics.md)
- Versions: before (none: first archived) → after incident\_version:74/85crz27wbfw9@5f7f18ce5e4c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Intermittent Errors in US Environment
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-01-27 18:13 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-01-28 01:11 UTC
```

**6. Added: Affected components**

```diff
+ EastUsa
```

**7. Added: Update** (investigating) · 2025-01-27 18:13 UTC

```diff
+ We are experiencing intermittent network errors in the US region, our team is investigating the issue and we will provide updates as we have them.
```

**8. Added: Update** (investigating) · 2025-01-27 19:57 UTC

```diff
+ We are experiencing intermittent network errors in the US region. Users may see error:500 "Something went wrong" and may be able to workaround by refreshing the page. Our team is progressing towards root cause but the investigation is ongoing. We will provide updates as we have them.
```

**9. Added: Update** (monitoring) · 2025-01-27 20:30 UTC

```diff
+ We have identified the source of the issue and are monitoring to confirm it has been resolved.
```

**10. Added: Update** (resolved) · 2025-01-28 01:11 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-01-27 18:13 UTC | Major incident: Intermittent Errors in US Environment (this change) | degradation |

All Omni Analytics changes: [timeline](https://rewindex.com/company/omni-analytics/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i3aaa8c643dd3ff · Markdown: https://rewindex.com/change/i3aaa8c643dd3ff.md · JSON: https://rewindex.com/api/v1/changes/i3aaa8c643dd3ff · Generated 2026-10-18T01:29:44.657Z