# GitLab: Critical incident: 500 Errors on GitLab.com

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-07 17:28 UTC · Detected: 2026-10-18 05:08 UTC
- [Source: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/68e54dd29dc69f052fae38e2](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/68e54dd29dc69f052fae38e2)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)
- Versions: before (none: first archived) → after incident\_version:188/68e54dd29dc69f052fae38e2@3212e9d697d0
- Change 1 of 1 for this incident

Incident page (full timeline): [500 Errors on GitLab.com](https://rewindex.com/company/gitlab/incidents/68e54dd29dc69f052fae38e2.md)
## What changed

**1. Added: Title**

```diff
+ 500 Errors on GitLab.com
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-07 17:28 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-07 18:36 UTC
```

**6. Added: Affected components**

```diff
+ Website
```

**7. Added: Update** (investigating) · 2025-10-07 17:28 UTC

```diff
+ Our team is currently investigating 500 errors on GitLab.com.
```

**8. Added: Update** (investigating) · 2025-10-07 17:39 UTC

```diff
+ Our team is still investigating this issue but error rate is currently improving.
```

**9. Added: Update** (investigating) · 2025-10-07 17:46 UTC

```diff
+ Our team is still investigating . No material updates at this time.
```

**10. Added: Update** (investigating) · 2025-10-07 17:58 UTC

```diff
+ We're seeing that behavior is largely normal at this time. Our team is still investigating the root cause.
```

**11. Added: Update** (investigating) · 2025-10-07 18:09 UTC

```diff
+ No material updates at this time.
```

**12. Added: Update** (resolved) · 2025-10-07 18:36 UTC

```diff
+ This issue is now resolved. We experienced unavailability accompanied with 500 errors around 17:15 - 17:30 UTC. This has now returned to normal operations. Our team is continuing to investigate the root cause.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-07 17:28 UTC | Critical incident: 500 Errors on GitLab.com (this change) | outage |

All GitLab changes: [timeline](https://rewindex.com/company/gitlab/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i3a47bb2218d97c · Markdown: https://rewindex.com/change/i3a47bb2218d97c.md · JSON: https://rewindex.com/api/v1/changes/i3a47bb2218d97c · Generated 2026-10-18T11:25:13.622Z