# Postman: Major incident: Workspaces are not loading

**Summary:** Postman reported a major outage affecting workspace loading, listing Postman Platform on Browser and Postman Platform on Desktop as affected components. It started at 2023-10-26 12:16 UTC and was resolved at 2023-10-26 12:58 UTC, lasting 42 min. Postman reported that mitigation restored workspace loading and reduced error rates; no specific cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-10-26 12:16 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/0lqgwpwntknx](https://stspg.io/0lqgwpwntknx)
- [Company: Postman](https://rewindex.com/company/postman.md)
- Versions: before (none: first archived) → after incident\_version:199/ttjny8611gr0@2bdf0d0cfae1
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Workspaces are not loading
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-10-26 12:16 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-10-26 12:58 UTC
```

**6. Added: Affected components**

```diff
+ Postman Platform on Browser, Postman Platform on Desktop
```

**7. Added: Update** (investigating) · 2023-10-26 12:16 UTC

```diff
+ We are currently investigating reports of workspaces not loading from the Desktop apps
```

**8. Added: Update** (identified) · 2023-10-26 12:23 UTC

```diff
+ We have identified the issue and have started taking mitigative actions. Workspaces are starting to load now.
```

**9. Added: Update** (monitoring) · 2023-10-26 12:34 UTC

```diff
+ Error rates have reduced and we are receiving reports of workspaces functioning as expected. We are monitoring our systems.
```

**10. Added: Update** (resolved) · 2023-10-26 12:58 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-10-26 12:16 UTC | Major incident: Workspaces are not loading (this change) | outage |

All Postman changes: [timeline](https://rewindex.com/company/postman/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i3a0ef52696be12 · Markdown: https://rewindex.com/change/i3a0ef52696be12.md · JSON: https://rewindex.com/api/v1/changes/i3a0ef52696be12 · Generated 2026-10-18T02:54:57.684Z