# Grammarly: Major incident: Some Grammarly users might experience issues accessing Grammarly in Google Docs when using Firefox and Safari browsers

**Summary:** Grammarly reported a major outage affecting some users accessing Grammarly in Google Docs through Firefox and Safari, starting 2025-08-03 17:47 UTC and resolved 2025-08-05 08:27 UTC (38 h 39 min). A new Safari version containing a fix was published; Grammarly initially advised using another browser. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-08-03 17:47 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/tyl2x2zn2r8b](https://stspg.io/tyl2x2zn2r8b)
- [Company: Grammarly](https://rewindex.com/company/grammarly.md)
- Versions: before (none: first archived) → after incident\_version:21/wj4cwp34s78z@1a9ed1d9736e
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some Grammarly users might experience issues accessing Grammarly in Google Docs when using Firefox and Safari browsers
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-08-03 17:47 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-08-05 08:27 UTC
```

**6. Added: Affected components**

```diff
+ Grammarly's Browser Extension
```

**7. Added: Update** (investigating) · 2025-08-03 17:47 UTC

```diff
+ We are investigating reports of issues with accessing Grammarly in Google Docs when using the Firefox browser. We apologize for any inconvenience and will provide updates as they become available. In the meantime, please use any other browser to access Grammarly in Google Docs.
```

**8. Added: Update** (investigating) · 2025-08-03 18:09 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (identified) · 2025-08-04 09:29 UTC

```diff
+ The issue has been identified, and the team is actively working on a solution. We appreciate your patience!
```

**10. Added: Update** (identified) · 2025-08-04 10:11 UTC

```diff
+ We’ve identified that this issue also affects users on the Safari browser. Thank you for your continued patience as we work to resolve it.
```

**11. Added: Update** (identified) · 2025-08-04 22:50 UTC

```diff
+ A new Safari version containing a fix has been published. While this should resolve the issue for most users, some may still experience difficulties. We’re actively monitoring the situation and will provide further updates as needed.
```

**12. Added: Update** (resolved) · 2025-08-05 08:27 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-08-03 17:47 UTC | Major incident: Some Grammarly users might experience issues accessing Grammarly in Google Docs when using Firefox and Safari browsers (this change) | outage |

All Grammarly changes: [timeline](https://rewindex.com/company/grammarly/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i39efb33ad3f60b · Markdown: https://rewindex.com/change/i39efb33ad3f60b.md · JSON: https://rewindex.com/api/v1/changes/i39efb33ad3f60b · Generated 2026-10-18T03:55:46.917Z