# Gorgias: Major incident: Degraded performance on some services

> Major incident: Degraded performance on some services. Detected 2026-11-02 by Rewindex: what changed on Gorgias’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i397393d83b2ed7
Last updated: 2026-11-02T22:03:46Z

**Summary:** _summary pending_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-11-02 21:56 UTC · Detected: 2026-11-02 22:03 UTC
- [Source: https://status.gorgias.com/incidents/dxjkc2gt867x](https://status.gorgias.com/incidents/dxjkc2gt867x)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)
- Versions: before (none: first archived) → after incident\_version:329/dxjkc2gt867x@0d2af95f7a1f
- Change 1 of 1 for this incident

Incident page (full timeline): [Degraded performance on some services](https://rewindex.com/company/gorgias/incidents/dxjkc2gt867x.md)
## What changed

**1. Added: Title**

```diff
+ Degraded performance on some services
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-11-02 21:56 UTC
```

**5. Added: Update** (investigating) · 2026-11-02 21:56 UTC

```diff
+ We have identified several degraded performance on some services. We are actively working to address this situation.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-02 21:56 UTC | Major incident: Degraded performance on some services (this change) | degradation |

All Gorgias changes: [timeline](https://rewindex.com/company/gorgias/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i397393d83b2ed7 · Markdown: https://rewindex.com/change/i397393d83b2ed7.md · JSON: https://rewindex.com/api/v1/changes/i397393d83b2ed7 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-03T18:58:00.971Z