# Shopify: Major incident: The Admin is not loading correctly for some stores

**Summary:** Shopify reported a major Admin outage that prevented some merchants from accessing themes, from 2019-10-22 14:09 UTC to 2019-10-22 16:06 UTC, lasting 1 h 57 min. A fix was implemented and the incident was resolved; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2019-10-22 14:09 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: http://stspg.io/v2bsp2nzsb8z](http://stspg.io/v2bsp2nzsb8z)
- [Company: Shopify](https://rewindex.com/company/shopify.md)
- Versions: before (none: first archived) → after incident\_version:119/st33xk2fm8nx@3d5df8432684
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ The Admin is not loading correctly for some stores
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2019-10-22 14:09 UTC
```

**5. Added: Resolved time**

```diff
+ 2019-10-22 16:06 UTC
```

**6. Added: Affected components**

```diff
+ Admin
```

**7. Added: Update** (investigating) · 2019-10-22 14:09 UTC

```diff
+ Some merchants are currently unable to access the themes in their Shopify Admin. We are investigating and will keep you updated.
```

**8. Added: Update** (identified) · 2019-10-22 15:13 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2019-10-22 15:43 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2019-10-22 16:06 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2019-10-22 14:09 UTC | Major incident: The Admin is not loading correctly for some stores (this change) | outage |

All Shopify changes: [timeline](https://rewindex.com/company/shopify/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i3953327e598f66 · Markdown: https://rewindex.com/change/i3953327e598f66.md · JSON: https://rewindex.com/api/v1/changes/i3953327e598f66 · Generated 2026-10-18T02:55:35.945Z