# Statuspage: Major incident: Increased error rate while SMS Subscription signups

**Summary:** Statuspage reported a major incident affecting SMS subscription signups, with increased errors on Notifications - SMS and SMS. It started at 2023-04-06 15:52 UTC and was resolved at 2023-04-06 19:17 UTC, lasting 3 h 24 min; the vendor described the issue as intermittent but stated no cause or fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-04-06 15:52 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: http://mstspg.co/k31gj1gkhn7w](http://mstspg.co/k31gj1gkhn7w)
- [Company: Statuspage](https://rewindex.com/company/statuspage.md)
- Versions: before (none: first archived) → after incident\_version:291/24w126kv102f@b369007d726e
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Increased error rate while SMS Subscription signups
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-04-06 15:52 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-04-06 19:17 UTC
```

**6. Added: Affected components**

```diff
+ Notifications - SMS, SMS
```

**7. Added: Update** (investigating) · 2023-04-06 15:52 UTC

```diff
+ We are currently investigating the issue.
```

**8. Added: Update** (investigating) · 2023-04-06 18:24 UTC

```diff
+ Issue seems intermittent and we are continuing to investigate this issue.
```

**9. Added: Update** (resolved) · 2023-04-06 19:17 UTC

```diff
+ This incident is resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-04-06 15:52 UTC | Major incident: Increased error rate while SMS Subscription signups (this change) | outage |

All Statuspage changes: [timeline](https://rewindex.com/company/statuspage/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i393749d2955495 · Markdown: https://rewindex.com/change/i393749d2955495.md · JSON: https://rewindex.com/api/v1/changes/i393749d2955495 · Generated 2026-10-18T03:33:51.219Z