# PlanetScale: Major incident: Problems with Vitess connectivity and credential changes

> Major incident: Problems with Vitess connectivity and credential changes. Detected 2026-10-26 by Rewindex: what changed on PlanetScale’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i37743ee870886e
Last updated: 2026-10-26T22:03:54Z

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-10-26 21:28 UTC · Detected: 2026-10-26 22:03 UTC
- [Source: https://www.planetscalestatus.com/incidents/01M5X37S7J6QN5P3A1F8SP6S7P](https://www.planetscalestatus.com/incidents/01M5X37S7J6QN5P3A1F8SP6S7P)
- [Company: PlanetScale](https://rewindex.com/company/planetscale.md)
- Versions: before (none: first archived) → after incident\_version:157/01M5X37S7J6QN5P3A1F8SP6S7P@bc8c233676de
- Change 1 of 4 for this incident

Incident page (full timeline): [Problems with Vitess connectivity and credential changes](https://rewindex.com/company/planetscale/incidents/01M5X37S7J6QN5P3A1F8SP6S7P.md)
## What changed

**1. Added: Title**

```diff
+ Problems with Vitess connectivity and credential changes
```

**2. Added: Impact**

```diff
+ minor
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-10-26 21:53 UTC
```

**5. Added: Update** (investigating) · 2026-10-26 21:53 UTC

```diff
+ We are investigating internal and external reports of Vitess database connectivity problems for certain branches and long delays in credential changes (including creating new users/passwords) propagating into Vitess databases.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-26 21:28 UTC | Major incident: Problems with Vitess connectivity and credential changes (this change) | major |
| 2026-10-26 22:23 UTC | [Incident updated: Problems with Vitess connectivity and credential changes](https://rewindex.com/change/rad49e124d617c1.md) |  |
| 2026-10-26 23:33 UTC | [Incident updated: Problems with Vitess connectivity and credential changes](https://rewindex.com/change/ra63e39e382dd8c.md) |  |
| 2026-10-26 23:43 UTC | [Incident silently edited: Problems with Vitess connectivity and credential changes](https://rewindex.com/change/r9f40dbcf76b880.md) |  |

Next: [change](https://rewindex.com/change/rad49e124d617c1.md) · All PlanetScale changes: [timeline](https://rewindex.com/company/planetscale/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i37743ee870886e · Markdown: https://rewindex.com/change/i37743ee870886e.md · JSON: https://rewindex.com/api/v1/changes/i37743ee870886e · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-27T09:08:52.491Z