# Zendesk: Critical incident: AI Agents are unresponsive

> Critical incident: AI Agents are unresponsive. Detected 2026-11-03 by Rewindex: what changed on Zendesk’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i36c73fadf06f73
Last updated: 2026-11-03T11:03:19Z

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2026-11-03 10:39 UTC · Detected: 2026-11-03 11:03 UTC
- [Source: https://status.zendesk.com/incidents/10525](https://status.zendesk.com/incidents/10525)
- [Company: Zendesk](https://rewindex.com/company/zendesk.md)
- Versions: before (none: first archived) → after incident\_version:332/10525@2ee8bc00c0d7
- Change 1 of 2 for this incident

Incident page (full timeline): [AI Agents are unresponsive](https://rewindex.com/company/zendesk/incidents/10525.md)
## What changed

**1. Added: Title**

```diff
+ AI Agents are unresponsive
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-11-03 10:39 UTC
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-03 10:39 UTC | Critical incident: AI Agents are unresponsive (this change) | critical |
| 2026-11-03 15:53 UTC | [Incident updated: AI Agents are unresponsive](https://rewindex.com/change/r3f8121c6a5a625.md) |  |

Next: [change](https://rewindex.com/change/r3f8121c6a5a625.md) · All Zendesk changes: [timeline](https://rewindex.com/company/zendesk/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i36c73fadf06f73 · Markdown: https://rewindex.com/change/i36c73fadf06f73.md · JSON: https://rewindex.com/api/v1/changes/i36c73fadf06f73 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-03T18:04:03.319Z