# Jupyter (Anaconda): Critical incident: Permission issues affecting repo.anaconda.com/pkgs

**Summary:** A critical outage at repo.anaconda.com/pkgs prevented package installations from 2025-07-23 10:30 UTC to 2025-07-23 15:00 UTC, lasting 4 h 30 min. Anaconda restored access by reverting a configuration change it said occurred at 10:36 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-07-23 10:30 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/9hq8hktx0l6x](https://stspg.io/9hq8hktx0l6x)
- [Company: Jupyter (Anaconda)](https://rewindex.com/company/jupyter-anaconda.md)
- Versions: before (none: first archived) → after incident\_version:150/hr94z929ydn3@feada34ac5fb
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Permission issues affecting repo.anaconda.com/pkgs
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-07-23 10:30 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-07-23 15:00 UTC
```

**6. Added: Affected components**

```diff
+ Anaconda.com - Public Repository Service - repo.anaconda.com/pkgs, Public Repository Service - repo.anaconda.com/pkgs
```

**7. Added: Update** (identified) · 2025-07-23 10:30 UTC

```diff
+ The public repository at repo.anaconda.com/pkgs is returning errors, preventing installing packages. We have identified the issue and are working on resolution. We apologize for the disruption.
```

**8. Added: Update** (identified) · 2025-07-23 15:00 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**9. Added: Update** (monitoring) · 2025-07-23 15:00 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2025-07-23 15:00 UTC

```diff
+ Access to repo.anaconda.com/pkgs has now been restored. The incident was caused by a recent configuration change at 10:36 UTC which we reverted. We will continue to monitor and perform an analysis of this incident. We apologize for the disruption.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-07-23 10:30 UTC | Critical incident: Permission issues affecting repo.anaconda.com/pkgs (this change) | outage |

All Jupyter (Anaconda) changes: [timeline](https://rewindex.com/company/jupyter-anaconda/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i3669c520554c03 · Markdown: https://rewindex.com/change/i3669c520554c03.md · JSON: https://rewindex.com/api/v1/changes/i3669c520554c03 · Generated 2026-10-18T01:00:26.181Z