# Make: Major incident: Degradation on us1.make.celonis.com

**Summary:** Make reported a major degradation on us1.make.celonis.com affecting scenario executions, webhook processing, and platform access. It started at 2026-09-18 13:36 UTC and was resolved at 2026-09-18 17:32 UTC, lasting 3 h 56 min; corrective actions stabilized the platform, but no specific cause was disclosed. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-09-18 13:36 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/s7bvbhmtpvmx](https://stspg.io/s7bvbhmtpvmx)
- [Company: Make](https://rewindex.com/company/make.md)
- Versions: before (none: first archived) → after incident\_version:59/8dcj10wk0psk@b33395179c05
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Degradation on us1.make.celonis.com
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-18 13:36 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-18 17:32 UTC
```

**6. Added: Affected components**

```diff
+ Apps - us1.make.celonis.com, Responsive Webhooks - us1.make.celonis.com, Scenario Executions - us1.make.celonis.com, us1.make.celonis.com, Website - us1.make.celonis.com
```

**7. Added: Update** (investigating) · 2026-09-18 12:22 UTC

```diff
+ We are investigating an issue affecting the us1.make.celonis.com region.  Users may experience instability with scenario executions, webhook processing, and overall platform access. Our engineering team is actively working to restore stability, and we will share another update within the next hour
```

**8. Added: Update** (identified) · 2026-09-18 12:40 UTC

```diff
+ Update: We have identified the root cause of the issue and our engineering team is actively working on a resolution. Further updates will be provided as progress is made..
```

**9. Added: Update** (identified) · 2026-09-18 13:08 UTC

```diff
+ Update: Investigation is still ongoing. Our team is actively analyzing the issue to determine the root cause, and we will share further details as soon as more information becomes available.
```

**10. Added: Update** (identified) · 2026-09-18 13:36 UTC

```diff
+ Investigation still ongoing. We are actively working to isolate the issue and will provide another update shortly.
```

**11. Added: Update** (monitoring) · 2026-09-18 14:14 UTC

```diff
+ Update: Corrective actions have been applied, and the situation has stabilized. We are actively monitoring the platform to ensure full performance and recovery. We will continue to provide updates as we observe system behavior.
```

**12. Added: Update** (resolved) · 2026-09-18 17:32 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-18 13:36 UTC | Major incident: Degradation on us1.make.celonis.com (this change) | degradation |

All Make changes: [timeline](https://rewindex.com/company/make/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i363b33f1522880 · Markdown: https://rewindex.com/change/i363b33f1522880.md · JSON: https://rewindex.com/api/v1/changes/i363b33f1522880 · Generated 2026-10-18T02:29:37.748Z