# Metronome: Major incident: Elevated Error Rates and Delays

**Summary:** _summary pending_
## Part of an outage event

- [AWS us-west-2 outage, Sep 3, 2026: 20 vendors, 20 incidents](https://rewindex.com/events/2026-09-03-aws-us-west-2)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted −12 min vs AWS’s own post)

```mermaid
flowchart LR
  root["AWS us-west-2<br/>posted 21:49 UTC"]:::root
  before["Posted before AWS did<br/>3 vendors, 3 blamed AWS<br/>Materialize, Temporal Cloud, Semgrep"]:::blames
  root --> before
  h1["Within an hour<br/>4 vendors, 4 blamed AWS<br/>Dropbox, Teleport, Wiz, SurveyMonkey"]:::blames
  root --> h1
  me["Metronome (this incident)<br/>posted −12 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

- Kind: Major incident · Label: major (vendor)
- Changed: 2026-09-03 21:38 UTC · Detected: 2026-10-19 18:53 UTC
- [Source: https://status.metronome.com/incidents/01M1MKARJAWWTSYYDMCW80B5BT](https://status.metronome.com/incidents/01M1MKARJAWWTSYYDMCW80B5BT)
- [Company: Metronome](https://rewindex.com/company/metronome.md)
- Versions: before (none: first archived) → after incident\_version:747/01M1MKARJAWWTSYYDMCW80B5BT@17173ce3d84d
- Change 1 of 1 for this incident

Incident page (full timeline): [Elevated Error Rates and Delays](https://rewindex.com/company/metronome/incidents/01M1MKARJAWWTSYYDMCW80B5BT.md)
## What changed

**1. Added: Title**

```diff
+ Elevated Error Rates and Delays
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-03 21:38 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-03 23:38 UTC
```

**6. Added: Update** (investigating) · 2026-09-03 21:38 UTC

```diff
+ We're investigating elevated error rates in our API.
```

**7. Added: Update** (identified) · 2026-09-03 22:18 UTC

```diff
+ We are experiencing elevated API error rates and data export delays due to a vendor's partial outage. We are working on remediation.
```

**8. Added: Update** (resolved) · 2026-09-03 23:38 UTC

```diff
+ Error rates on the API are back to normal, and data export pipelines have resumed.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-03 21:38 UTC | Major incident: Elevated Error Rates and Delays (this change) | major |

All Metronome changes: [timeline](https://rewindex.com/company/metronome/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i35f47af9eaead8 · Markdown: https://rewindex.com/change/i35f47af9eaead8.md · JSON: https://rewindex.com/api/v1/changes/i35f47af9eaead8 · Generated 2026-10-20T00:00:46.091Z