# ActiveCampaign: Major incident: Issues Accessing Accounts

**Summary:** ActiveCampaign reported a major incident affecting access to some accounts, listing Platform Availability and US Region - Platform Availability. It started at 2026-08-28 18:48 UTC and was resolved at 2026-08-28 19:16 UTC; the reported duration was 27 min. A fix was implemented at 19:03 UTC; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-28 18:48 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/v3swfs4bt9q7](https://stspg.io/v3swfs4bt9q7)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)
- Versions: before (none: first archived) → after incident\_version:232/1pvy7cp7c2sv@c1a7ccdb5b07
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issues Accessing Accounts
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-28 18:48 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-28 19:16 UTC
```

**6. Added: Affected components**

```diff
+ Platform Availability, US Region - Platform Availability
```

**7. Added: Update** (investigating) · 2026-08-28 18:48 UTC

```diff
+ We are aware of some accounts having issues accessing their accounts. Engineering is actively investigating now. We will share the next update within 30 minutes.
```

**8. Added: Update** (monitoring) · 2026-08-28 19:03 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2026-08-28 19:16 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-28 18:48 UTC | Major incident: Issues Accessing Accounts (this change) | outage |

All ActiveCampaign changes: [timeline](https://rewindex.com/company/activecampaign/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i35c74664f6a9ba · Markdown: https://rewindex.com/change/i35c74664f6a9ba.md · JSON: https://rewindex.com/api/v1/changes/i35c74664f6a9ba · Generated 2026-10-18T03:33:51.749Z