# Drata: Major incident: MSSP Tenant Access Issue

**Summary:** Drata reported a major tenant access outage affecting a subset of customers working with managed security service providers (MSSPs), starting 2026-05-20 17:56 UTC. A fix was implemented, and the incident was resolved at 2026-05-22 19:07 UTC after 2 days 1 h. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-20 17:56 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/3ns7hzclwtts](https://stspg.io/3ns7hzclwtts)
- [Company: Drata](https://rewindex.com/company/drata.md)
- Versions: before (none: first archived) → after incident\_version:309/h6xdk07wlqvl@459926c99ce8
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ MSSP Tenant Access Issue
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-20 17:56 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-22 19:07 UTC
```

**6. Added: Update** (identified) · 2026-05-20 17:56 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**7. Added: Update** (identified) · 2026-05-20 17:59 UTC

```diff
+ We’re investigating an issue impacting access to Drata for a subset of customers who are working with managed security service providers (MSSPs). We’ve identified the problem and are actively working on a fix. We’ll continue to share updates as progress is made.
```

**8. Added: Update** (monitoring) · 2026-05-22 15:48 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2026-05-22 19:07 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-20 17:56 UTC | Major incident: MSSP Tenant Access Issue (this change) | outage |

All Drata changes: [timeline](https://rewindex.com/company/drata/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i358621f11cd22f · Markdown: https://rewindex.com/change/i358621f11cd22f.md · JSON: https://rewindex.com/api/v1/changes/i358621f11cd22f · Generated 2026-10-18T02:55:13.048Z