# WorkOS: Major incident: Elevated API Errors

**Summary:** WorkOS reported a major incident involving elevated API errors and latency affecting AuthKit, Core Services - AuthKit, Core Services - SSO, and SSO. It started at 2026-03-17 14:12 UTC and was resolved at 2026-03-17 14:30 UTC, lasting 18 min; services were reported back to normal at 14:27 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-03-17 14:12 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/rpwhhl4t0z42](https://stspg.io/rpwhhl4t0z42)
- [Company: WorkOS](https://rewindex.com/company/workos.md)
- Versions: before (none: first archived) → after incident\_version:324/xnmbbm56cd4w@7ee0bbaeb818
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Elevated API Errors
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-17 14:12 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-17 14:30 UTC
```

**6. Added: Affected components**

```diff
+ AuthKit, Core Services - AuthKit, Core Services - SSO, SSO
```

**7. Added: Update** (investigating) · 2026-03-17 14:12 UTC

```diff
+ We’re investigating elevated API errors and latency.
```

**8. Added: Update** (monitoring) · 2026-03-17 14:27 UTC

```diff
+ Services have returned to normal operation
```

**9. Added: Update** (resolved) · 2026-03-17 14:30 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-17 14:12 UTC | Major incident: Elevated API Errors (this change) | outage |

All WorkOS changes: [timeline](https://rewindex.com/company/workos/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i356cc5cd0f4a38 · Markdown: https://rewindex.com/change/i356cc5cd0f4a38.md · JSON: https://rewindex.com/api/v1/changes/i356cc5cd0f4a38 · Generated 2026-10-18T03:55:42.230Z