# Mailjet: Critical incident: Login issues with Mailjet Application

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2024-07-31 05:44 UTC · Detected: 2026-10-19 18:53 UTC
- [Source: https://stspg.io/jv9613d0lr4f](https://stspg.io/jv9613d0lr4f)
- [Company: Mailjet](https://rewindex.com/company/mailjet.md)
- Versions: before (none: first archived) → after incident\_version:744/z6rj3jwfbzc5@1e7566249049
- Change 1 of 1 for this incident

Incident page (full timeline): [Login issues with Mailjet Application](https://rewindex.com/company/mailjet/incidents/z6rj3jwfbzc5.md)
## What changed

**1. Added: Title**

```diff
+ Login issues with Mailjet Application
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-07-31 05:44 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-07-31 11:03 UTC
```

**6. Added: Affected components**

```diff
+ Mailjet App
```

**7. Added: Update** (identified) · 2024-07-31 05:44 UTC

```diff
+ The issue has been identified and we are currently working through the fix
```

**8. Added: Update** (identified) · 2024-07-31 08:13 UTC

```diff
+ The mitigation of the DDoS attack to our application is still in progress.
```

**9. Added: Update** (monitoring) · 2024-07-31 08:36 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (monitoring) · 2024-07-31 09:17 UTC

```diff
+ We have implemented measures to mitigate the DDoS attack on our application and are continuously making adjustments to better withstand the attack. Some customers may report intermittent periods where the application experiences slowness or becomes unresponsive.
```

**11. Added: Update** (monitoring) · 2024-07-31 10:51 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**12. Added: Update** (resolved) · 2024-07-31 11:03 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-07-31 05:44 UTC | Critical incident: Login issues with Mailjet Application (this change) | critical |

All Mailjet changes: [timeline](https://rewindex.com/company/mailjet/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i3558d5a8794959 · Markdown: https://rewindex.com/change/i3558d5a8794959.md · JSON: https://rewindex.com/api/v1/changes/i3558d5a8794959 · Generated 2026-10-20T00:48:53.666Z