# Teleport: Major incident: SSH access interruptions due to v18.2.1 rollout

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-09-24 18:24 UTC · Detected: 2026-10-19 18:53 UTC
- [Source: https://stspg.io/drkmhymxbm1b](https://stspg.io/drkmhymxbm1b)
- [Company: Teleport](https://rewindex.com/company/teleport.md)
- Versions: before (none: first archived) → after incident\_version:757/yjlld61s8sk9@67f14c61eae2
- Change 1 of 1 for this incident

Incident page (full timeline): [SSH access interruptions due to v18.2.1 rollout](https://rewindex.com/company/teleport/incidents/yjlld61s8sk9.md)
## What changed

**1. Added: Title**

```diff
+ SSH access interruptions due to v18.2.1 rollout
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-09-24 18:24 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-09-24 19:48 UTC
```

**6. Added: Affected components**

```diff
+ Cloud Service
```

**7. Added: Update** (investigating) · 2025-09-24 18:23 UTC

```diff
+ Some Cloud tenants upgraded to v18.2.1 on 9/24 at 16 UTC are unable to access resources via SSH. Rollback to v18.2.0 is in progress.
```

**8. Added: Update** (identified) · 2025-09-24 18:24 UTC

```diff
+ Rollsback to v18.2.0 is progressing.
```

**9. Added: Update** (resolved) · 2025-09-24 19:48 UTC

```diff
+ Cloud tenants previously running 18.2.1 or 18.2.2 have been rolled back to 18.2.0.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-09-24 18:24 UTC | Major incident: SSH access interruptions due to v18.2.1 rollout (this change) | major |

All Teleport changes: [timeline](https://rewindex.com/company/teleport/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i3512be70327c0e · Markdown: https://rewindex.com/change/i3512be70327c0e.md · JSON: https://rewindex.com/api/v1/changes/i3512be70327c0e · Generated 2026-10-19T21:43:50.770Z