# Brex: Major incident: Emails to Microsoft inboxes are currently delayed

**Summary:** Brex reported major delays delivering emails to Microsoft-based addresses starting 2026-01-22 22:36 UTC. The incident lasted 17 h 37 min and was resolved at 2026-01-23 16:13 UTC, when Brex said timely delivery should have resumed; its email vendor had been investigating. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-01-22 22:36 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/26y1z03gnn26](https://stspg.io/26y1z03gnn26)
- [Company: Brex](https://rewindex.com/company/brex.md)
- Versions: before (none: first archived) → after incident\_version:217/tygyg0qwtm2b@a36e227e55be
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Emails to Microsoft inboxes are currently delayed
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-22 22:36 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-23 16:13 UTC
```

**6. Added: Update** (monitoring) · 2026-01-22 22:36 UTC

```diff
+ Emails going to Microsoft-based addresses are currently seeing a delay in delivery. Our email vendor is currently investigating.
```

**7. Added: Update** (resolved) · 2026-01-23 16:13 UTC

```diff
+ Emails going to Microsoft-based addresses should now be received in a timely mannner
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-22 22:36 UTC | Major incident: Emails to Microsoft inboxes are currently delayed (this change) | degradation |

All Brex changes: [timeline](https://rewindex.com/company/brex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i3428571265723d · Markdown: https://rewindex.com/change/i3428571265723d.md · JSON: https://rewindex.com/api/v1/changes/i3428571265723d · Generated 2026-10-18T01:54:27.240Z