# Metabase: Major incident: AWS Outage

**Summary:** Metabase Cloud Platform had a major outage affecting a few customers due to an AWS us-east-1 issue. The incident started at 2021-12-07 17:39 UTC and was resolved at 2021-12-07 23:51 UTC, lasting 6 h 12 min; Metabase reported affected customers were operational after AWS restored most services. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2021-12-07 17:39 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/4fjt11jw61fq](https://stspg.io/4fjt11jw61fq)
- [Company: Metabase](https://rewindex.com/company/metabase.md)
- Versions: before (none: first archived) → after incident\_version:70/598fszjf91w4@606fa8bdda73
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ AWS Outage
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2021-12-07 17:39 UTC
```

**5. Added: Resolved time**

```diff
+ 2021-12-07 23:51 UTC
```

**6. Added: Affected components**

```diff
+ Metabase Cloud Platform
```

**7. Added: Update** (monitoring) · 2021-12-07 17:39 UTC

```diff
+ Due to an ongoing issue with AWS us-east-1 region, a few our customers are experiencing temporary downtime. We’re monitoring the situation closely
```

**8. Added: Update** (monitoring) · 2021-12-07 23:45 UTC

```diff
+ AWS has restored most of their services and as a result, our customers who were experiencing downtime are now operational.   We will continue to monitor closely.  Please do not hesitate to contact support if you have any questions or experience any issues.
```

**9. Added: Update** (resolved) · 2021-12-07 23:51 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2021-12-07 17:39 UTC | Major incident: AWS Outage (this change) | outage |

All Metabase changes: [timeline](https://rewindex.com/company/metabase/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i33ee94c73208d6 · Markdown: https://rewindex.com/change/i33ee94c73208d6.md · JSON: https://rewindex.com/api/v1/changes/i33ee94c73208d6 · Generated 2026-10-18T03:29:27.563Z