# Descript: Major incident: Some Transcription requests are failing

**Summary:** Some Descript transcription requests failed in a major incident starting 2026-09-04 13:53 UTC. Descript reported functionality fully restored at 2026-09-04 14:09 UTC and marked the incident resolved at 2026-09-04 17:00 UTC; the recorded incident duration was 3 h 7 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-04 13:53 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.descript.com/incidents/01M1PB3DBE44V01R2AMXAZEPT5](https://status.descript.com/incidents/01M1PB3DBE44V01R2AMXAZEPT5)
- [Company: Descript](https://rewindex.com/company/descript.md)
- Versions: before (none: first archived) → after incident\_version:13/01M1PB3DBE44V01R2AMXAZEPT5@dce5be03af03
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some Transcription requests are failing
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-04 13:53 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-04 17:00 UTC
```

**6. Added: Update** (investigating) · 2026-09-04 13:53 UTC

```diff
+ We have detected a problem and are investigating the underlying issue.
```

**7. Added: Update** (monitoring) · 2026-09-04 14:09 UTC

```diff
+ Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
```

**8. Added: Update** (resolved) · 2026-09-04 17:00 UTC

```diff
+ This issue is now resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-04 13:53 UTC | Major incident: Some Transcription requests are failing (this change) | outage |

All Descript changes: [timeline](https://rewindex.com/company/descript/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i33e83f095aa2cf · Markdown: https://rewindex.com/change/i33e83f095aa2cf.md · JSON: https://rewindex.com/api/v1/changes/i33e83f095aa2cf · Generated 2026-10-18T02:26:41.991Z