# Sentry: Major incident: Sentry requests timing out / 504's

**Summary:** Sentry reported a major outage affecting API, Dashboard, and Integration Pipeline, with requests timing out or returning 504s. It started at 2026-09-01 08:01 UTC and was resolved at 2026-09-01 11:21 UTC, lasting 3 h 20 min. Sentry identified the issue and rolled out a configuration change. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-01 08:01 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/hks9pdczmhhv](https://stspg.io/hks9pdczmhhv)
- [Company: Sentry](https://rewindex.com/company/sentry.md)
- Versions: before (none: first archived) → after incident\_version:288/tx3clz6t8f77@40670f712e4f
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Sentry requests timing out / 504's
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-01 08:01 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-01 11:21 UTC
```

**6. Added: Affected components**

```diff
+ API, Dashboard, Integration Pipeline
```

**7. Added: Update** (investigating) · 2026-09-01 08:01 UTC

```diff
+ We are currently investigating what's going on and why requests timing out
```

**8. Added: Update** (monitoring) · 2026-09-01 08:57 UTC

```diff
+ We identified the issue and rolled out a configuration change
```

**9. Added: Update** (monitoring) · 2026-09-01 09:03 UTC

```diff
+ We're monitoring the implemented fix
```

**10. Added: Update** (resolved) · 2026-09-01 11:21 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-01 08:01 UTC | Major incident: Sentry requests timing out / 504's (this change) | outage |

All Sentry changes: [timeline](https://rewindex.com/company/sentry/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i336ffaaf2ffbf7 · Markdown: https://rewindex.com/change/i336ffaaf2ffbf7.md · JSON: https://rewindex.com/api/v1/changes/i336ffaaf2ffbf7 · Generated 2026-10-18T01:29:28.557Z