# BigCommerce: Major incident: Payment issues with Cybersource V2 provider

**Summary:** BigCommerce reported a major Checkout & Payment Processing outage causing transaction errors for merchants using Cybersource V2, starting 2026-07-16 00:39 UTC and lasting 9 h 53 min. BigCommerce attributed it to a provider outage; Cybersource applied mitigation, and BigCommerce reported no further payment-processing issues when it resolved the incident at 2026-07-16 10:33 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-16 00:39 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/x7k1h47cx3pq](https://stspg.io/x7k1h47cx3pq)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)
- Versions: before (none: first archived) → after incident\_version:118/v53c0sydf8pb@2e93a5a54f68
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Payment issues with Cybersource V2 provider
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-16 00:39 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-16 10:33 UTC
```

**6. Added: Affected components**

```diff
+ Checkout & Payment Processing
```

**7. Added: Update** (identified) · 2026-07-16 00:39 UTC

```diff
+ Commerce engineers are aware of an issue causing transaction processing errors for merchants using the Cybersource V2 payment provider. The issue has been identified as an outage with the provider. You can follow the provider's status here: https://status.cybersource.com/incidents/ry0rqlcp824c. Our team is actively monitoring the provider's progress and will provide an update once the issue has been resolved. Incident start time: 23:35 UTC.
```

**8. Added: Update** (monitoring) · 2026-07-16 05:43 UTC

```diff
+ Cybersource have added mitigation in place and transactions have started to process as expected. Our team is actively monitoring the provider's progress and will provider updates as they are available.
```

**9. Added: Update** (resolved) · 2026-07-16 10:33 UTC

```diff
+ Cybersource has mitigated the issue on their end, but monitoring. We are no longer seeing any issues with payment processing
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-16 00:39 UTC | Major incident: Payment issues with Cybersource V2 provider (this change) | outage |

All BigCommerce changes: [timeline](https://rewindex.com/company/bigcommerce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i33215d8c4f6db5 · Markdown: https://rewindex.com/change/i33215d8c4f6db5.md · JSON: https://rewindex.com/api/v1/changes/i33215d8c4f6db5 · Generated 2026-10-18T00:39:24.057Z