# Webflow: Major incident: Reports of form notification emails not being received

**Summary:** Webflow’s major Email Notifications outage prevented some customers from receiving form notification emails from 2025-09-30 12:25 UTC to 2025-09-30 18:10 UTC, lasting 5 h 45 min. An upstream provider issue caused the failures and was resolved following the provider’s fix; submissions remained accessible in the Forms tab in Site Settings. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-09-30 12:25 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/yl4545d57w11](https://stspg.io/yl4545d57w11)
- [Company: Webflow](https://rewindex.com/company/webflow.md)
- Versions: before (none: first archived) → after incident\_version:266/0q0tkm39wxg5@b17ff33d204e
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Reports of form notification emails not being received
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-09-30 12:25 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-09-30 18:10 UTC
```

**6. Added: Affected components**

```diff
+ Email Notifications
```

**7. Added: Update** (investigating) · 2025-09-30 12:25 UTC

```diff
+ We are currently investigating reports that form notification emails are not being delivered as expected for some customers. This correlates with an ongoing with an Incident that our upstream mail provider is facing, but we are working diligently to validate the root cause and will share another update as soon as possible.  In the meantime, form submissions can be accessed from the Forms tab in Site Settings.
```

**8. Added: Update** (identified) · 2025-09-30 13:11 UTC

```diff
+ We have identified that some form notification emails are not being delivered due to an issue with an upstream provider. Our provider has identified the issue and is working towards a solution. While they work to resolve the issue, form submissions can be accessed from the Forms tab in Site Settings.
```

**9. Added: Update** (identified) · 2025-09-30 14:15 UTC

```diff
+ Our upstream provider are continuing to work to resolve this issue as a matter of urgency, and we will continue to share updates as new information becomes available. In the meantime, form submissions can be accessed from the Forms tab in Site Settings.
```

**10. Added: Update** (identified) · 2025-09-30 17:09 UTC

```diff
+ Our upstream provider is continuing to work on a fix for this issue, and we are sharing updates as new information becomes available. In the meantime, form submissions remain accessible from the Forms tab in Site Settings.
```

**11. Added: Update** (monitoring) · 2025-09-30 17:48 UTC

```diff
+ A fix has been implemented by our upstream provider, and we are actively monitoring to ensure that form notification emails are being delivered as expected.
```

**12. Added: Update** (resolved) · 2025-09-30 18:10 UTC

```diff
+ This incident has been resolved following a fix from our upstream provider. Form notification emails are now being delivered as expected. We appreciate your patience while we worked to restore normal service.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-09-30 12:25 UTC | Major incident: Reports of form notification emails not being received (this change) | outage |

All Webflow changes: [timeline](https://rewindex.com/company/webflow/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i33054cdf8365eb · Markdown: https://rewindex.com/change/i33054cdf8365eb.md · JSON: https://rewindex.com/api/v1/changes/i33054cdf8365eb · Generated 2026-10-18T03:32:08.696Z