# Coralogix: Major incident: Custom dashboards unavailable on EU2

**Summary:** Coralogix reported a major outage affecting custom dashboards on EU2 starting 2026-10-18 09:51 UTC: customers could not load custom dashboards and might see error messages. The incident was still open when archived, open for 0 min at the last update, with investigation ongoing and no cause or fix stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-18 09:51 UTC · Detected: 2026-10-18 09:53 UTC
- [Source: https://stspg.io/10ft2n258sc2](https://stspg.io/10ft2n258sc2)
- [Company: Coralogix](https://rewindex.com/company/coralogix.md)
- Versions: before (none: first archived) → after incident\_version:273/9pd74xx3s4cn@52360844a1e0
- Change 1 of 4 for this incident

Incident page (full timeline): [Custom dashboards unavailable on EU2](https://rewindex.com/company/coralogix/incidents/9pd74xx3s4cn.md)
## What changed

**1. Added: Title**

```diff
+ Custom dashboards unavailable on EU2
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-10-18 09:51 UTC
```

**5. Added: Affected components**

```diff
+ EU2 - UI - Dashboards, UI - Dashboards
```

**6. Added: Update** (investigating) · 2026-10-18 09:51 UTC

```diff
+ We are aware that customers on EU2 are currently unable to load custom dashboards and may see error messages. Our team is actively investigating this issue.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-18 09:51 UTC | Major incident: Custom dashboards unavailable on EU2 (this change) | outage |
| 2026-10-18 10:33 UTC | [Incident updated: Custom dashboards unavailable on EU2](https://rewindex.com/change/rc60360f417317b.md) | Normal progress |
| 2026-10-18 10:43 UTC | [Incident updated: Custom dashboards unavailable on EU2](https://rewindex.com/change/r19ae55aa2f737e.md) | Normal progress |
| 2026-10-18 10:53 UTC | [Incident updated: Custom dashboards unavailable on EU2](https://rewindex.com/change/re1bb1a508882f2.md) | Normal progress |

Next: [change](https://rewindex.com/change/rc60360f417317b.md) · All Coralogix changes: [timeline](https://rewindex.com/company/coralogix/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i31e1ec11035451 · Markdown: https://rewindex.com/change/i31e1ec11035451.md · JSON: https://rewindex.com/api/v1/changes/i31e1ec11035451 · Generated 2026-10-20T00:17:18.658Z