# Chargebee: Major incident: API Service Degradation

**Summary:** Chargebee reported major degradation affecting API (US), with failed requests for some merchants between 11:58 UTC and 12:08 UTC. The incident started at 2026-09-29 12:35 UTC and resolved at 2026-09-29 14:35 UTC (2 h 0 min); Chargebee said services had recovered and were monitored for stability. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-29 12:35 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/kj21vym0q2rr](https://stspg.io/kj21vym0q2rr)
- [Company: Chargebee](https://rewindex.com/company/chargebee.md)
- Versions: before (none: first archived) → after incident\_version:294/2zdq5d2n0wrh@f77c18f3c094
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ API Service Degradation
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-29 12:35 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-29 14:35 UTC
```

**6. Added: Affected components**

```diff
+ API Endpoints - API (US), API (US)
```

**7. Added: Update** (monitoring) · 2026-09-29 12:35 UTC

```diff
+ Between 11:58 UTC and 12:08 UTC, we experienced a brief service interruption in the US region that resulted in failed API requests for some merchants. Services have recovered, and we are currently monitoring the systems for continued stability.
```

**8. Added: Update** (resolved) · 2026-09-29 14:35 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-29 12:35 UTC | Major incident: API Service Degradation (this change) | outage |

All Chargebee changes: [timeline](https://rewindex.com/company/chargebee/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i31deed40aa6d27 · Markdown: https://rewindex.com/change/i31deed40aa6d27.md · JSON: https://rewindex.com/api/v1/changes/i31deed40aa6d27 · Generated 2026-10-18T01:30:06.208Z