# Ably: Major incident: Issue with Ably Queues in eu-west-1

**Summary:** Ably reported a major outage affecting Ably Queues and Ably Reactor Queues in Europe (Ireland), eu-west-1, starting 2024-08-09 13:40 UTC and resolved at 2024-08-09 13:44 UTC (4 min). An unresponsive coordinator node made https://eu-west-1-a-queue.ably.io:15671 unresponsive; Ably said it rectified the issue. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-08-09 13:40 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/fgkqpyk0dkck](https://stspg.io/fgkqpyk0dkck)
- [Company: Ably](https://rewindex.com/company/ably.md)
- Versions: before (none: first archived) → after incident\_version:173/2jgwcfyx1pmb@34c7c020ea06
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issue with Ably Queues in eu-west-1
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-08-09 13:40 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-08-09 13:44 UTC
```

**6. Added: Affected components**

```diff
+ Ably Queues - Europe (Ireland), Ably Reactor Queues - Reactor Queues - Europe (Ireland)
```

**7. Added: Update** (resolved) · 2024-08-09 13:44 UTC

```diff
+ 9th August 12:57 UTC We have become aware of an issue with our Ably Reactor Queues in eu-west-1 and are investigating. 9th August 13:30 UTC We have identified the issue and rectified it. The coordinator node for our eu-west-1 Reactor Queue cluster became unresponsive. This meant that the eu-west-1 endpoint - https://eu-west-1-a-queue.ably.io:15671 - was also unresponsive. 9th August 13:36 UTC We are monitoring the cluster to ensure it is working as expected. 9th Aug 13:44 UTC We can confirm that Ably Reactor Queues in eu-west-1 are now operational.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-08-09 13:40 UTC | Major incident: Issue with Ably Queues in eu-west-1 (this change) | outage |

All Ably changes: [timeline](https://rewindex.com/company/ably/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i314e1cc5d02ce7 · Markdown: https://rewindex.com/change/i314e1cc5d02ce7.md · JSON: https://rewindex.com/api/v1/changes/i314e1cc5d02ce7 · Generated 2026-10-18T01:30:16.886Z