# RudderStack: Major incident: Ingestion was affected for customers on Enterprise tier in US region.

**Summary:** RudderStack reported major data ingestion failures for Enterprise customers in the US, starting 2025-11-18 15:12 UTC and resolved with a computed duration of 0 min; the vendor separately listed an issue timeline of 14:37–14:52 UTC. An intermittent Cloudflare issue affecting a backend component caused the disruption; the vendor confirmed ingestion was fully operational. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-11-18 15:12 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/ghbd4xvhgw1q](https://stspg.io/ghbd4xvhgw1q)
- [Company: RudderStack](https://rewindex.com/company/rudderstack.md)
- Versions: before (none: first archived) → after incident\_version:161/cn6smfgyh624@ede581d6c780
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Ingestion was affected for customers on Enterprise tier in US region.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-18 15:12 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-18 15:13 UTC
```

**6. Added: Affected components**

```diff
+ Data Ingestion - Data Ingestion (US), Data Ingestion (US)
```

**7. Added: Update** (monitoring) · 2025-11-18 15:12 UTC

```diff
+ This incident impacted Enterprise US customers and caused data ingestion failures. The issue has been fully resolved, all services are operational, and data is flowing as expected. Please reach out to Support if you have any questions. Issue Timeline: 14:37–14:52 UTC
```

**8. Added: Update** (resolved) · 2025-11-18 15:13 UTC

```diff
+ The data ingestion issue impacting Enterprise customers in the US region has been fully resolved. The disruption was caused by an intermittent Cloudflare issue affecting a backend component. All systems are fully operational, and data ingestion is operating as expected.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-18 15:12 UTC | Major incident: Ingestion was affected for customers on Enterprise tier in US region. (this change) | outage |

All RudderStack changes: [timeline](https://rewindex.com/company/rudderstack/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i30f770e51dc910 · Markdown: https://rewindex.com/change/i30f770e51dc910.md · JSON: https://rewindex.com/api/v1/changes/i30f770e51dc910 · Generated 2026-10-18T03:32:07.298Z