# ngrok: Major incident: Agent connections in the SA region are receiving errors when starting

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-08-12 15:20 UTC · Detected: 2026-10-19 17:03 UTC
- [Source: https://stspg.io/3br214p36v7v](https://stspg.io/3br214p36v7v)
- [Company: ngrok](https://rewindex.com/company/ngrok.md)
- Versions: before (none: first archived) → after incident\_version:670/x4b74vfz85n3@b9a3e576042e
- Change 1 of 1 for this incident

Incident page (full timeline): [Agent connections in the SA region are receiving errors when starting](https://rewindex.com/company/ngrok/incidents/x4b74vfz85n3.md)
## What changed

**1. Added: Title**

```diff
+ Agent connections in the SA region are receiving errors when starting
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-08-12 15:20 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-08-12 01:00 UTC
```

**6. Added: Affected components**

```diff
+ Agent Connectivity - Region - SA, Region - SA
```

**7. Added: Update** (investigating) · 2025-08-11 23:52 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (monitoring) · 2025-08-12 00:49 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2025-08-12 01:00 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-08-12 15:20 UTC | Major incident: Agent connections in the SA region are receiving errors when starting (this change) | major |

All ngrok changes: [timeline](https://rewindex.com/company/ngrok/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i30d7987ba41e7d · Markdown: https://rewindex.com/change/i30d7987ba41e7d.md · JSON: https://rewindex.com/api/v1/changes/i30d7987ba41e7d · Generated 2026-10-20T00:00:46.938Z