# Substack: Critical incident: Increased error rates

**Summary:** Substack reported critical increased error rates affecting Substack.com, Substack publications, and Writer dashboards, starting at 2024-08-13 19:24 UTC and resolved at 2024-08-13 19:42 UTC; the recorded duration was 17 min. Substack stated that a fix was implemented but did not specify the cause. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-08-13 19:24 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/z9k07r203jth](https://stspg.io/z9k07r203jth)
- [Company: Substack](https://rewindex.com/company/substack.md)
- Versions: before (none: first archived) → after incident\_version:261/6xygzh2khszv@350dfa225f8f
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Increased error rates
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-08-13 19:24 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-08-13 19:42 UTC
```

**6. Added: Affected components**

```diff
+ Substack.com, Substack publications, Writer dashboards
```

**7. Added: Update** (investigating) · 2024-08-13 19:24 UTC

```diff
+ We are investigating reports of increased error rates across Substack.
```

**8. Added: Update** (identified) · 2024-08-13 19:27 UTC

```diff
+ We have resolved the issue and have fully recovered. We will continue to monitor.
```

**9. Added: Update** (monitoring) · 2024-08-13 19:29 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2024-08-13 19:42 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-08-13 19:24 UTC | Critical incident: Increased error rates (this change) | outage |

All Substack changes: [timeline](https://rewindex.com/company/substack/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i30b0e8df3a848a · Markdown: https://rewindex.com/change/i30b0e8df3a848a.md · JSON: https://rewindex.com/api/v1/changes/i30b0e8df3a848a · Generated 2026-10-18T02:31:34.671Z